To optimize our service, we establish some general conditions.
GENERAL
1. These terms & conditions apply to all sales and services provided by WOW Dogtrainer Fenya, excluding any other terms unless otherwise agreed in writing.
2. The right to update these Terms and Conditions at any time by notification and with immediate effect is reserved.
3. Any alteration or variation of these terms and conditions shall be inapplicable unless all parties involved agree to it in writing before the commencement of any work.
4. Requesting services or using works created by WOW Dogtrainer Fenya automatically means accepting these terms and conditions.
GUARANTEE
1. WOW Dogtrainer Fenya will
create the agreed work for customer use. The customer may use the
work or works only in its original form and only for its original
use for the animal named and described within the work.
Canine education will create a program of strategies according to
the specifications of the problems evaluated in the assessment and
will modify the training and behavior program
accordingly.
2. The dog education and behavior program is specific to the dogs for which the program has been designed and should not be used in part or in its entirety with third parties.
3. The client agrees not to sell, destroy, disfigure, alter or part of the work created by WOW Dogtrainer Fenya or allow it to be provided or done by a third party.
Fees
1. Packages of multiple sessions are offered at a more interesting price. The price of a single session is 45€.
2. The client leaves an initial payment for WOW Dogtrainer Fenya of the assessment of 1 individual session, in the first assessment meeting, in order to make their reservation. This amount will be used in case of cancellation outside the deadline set in the cancellation policy and will be deducted as the last session of the contracted package.
3. WOW Dogtrainer Fenya will offer Bizum or cash options for payment.
4. All quotes and offers are valid for a period of thirty days.
5. In case of suspending the package, for any reason, only the corresponding part of the UNenjoyed sessions will be refunded.
6. Home sessions have a supplement according to the following areas:
- Zone 1: No supplement.
The Americas, San Eugenio, Madroñal, Los Cristianos; Adeje, La Caleta, Armenime, Chayofa, Los Menores, Playa Paraíso, Callao Salvaje, Guaza, El Palm-Mar, Parque de la Reina, Las Chafiras, Amarilla Golf, Golf del Sur, El Fraile, Valle San Lorenzo, Buzanada, La Camella, Cabo Blanco, Guargacho, Costa del Silencio, Las Galletas, El Médano, San Isidro, San Miguel de Abona, Los Abrigos
- Zone 2: 9€
Tijoco, Piedra Hincada, Arona, Playa San Juan, Alcalá, Los Gigantes, Guía de Isora, Puerto Santiago, Playa La Arena, Tamaimo, Granadilla Iter
- Zone 3: 13€
The Escalona, Vilaflor, Santiago del Teide, Abades, Arico, El Porís - Radio Fuera
Online session
The GUIDE means the person who requested the job
1. The guide agrees that the dog must be kept in a safe place when the canine educator enters the home, this for safety reasons. Our staff and to gradually get to know the dog. The dog will be presented to the trainer at the time she indicates.
2. The guide accepts that he must have rewards, this to continue with a balanced diet and not alter it with any other brand that Let's toast.
3. The guide accepts punctuality in the execution of the session, after 30 minutes from the agreed time, the session is canceled and cannot be rescheduled refund.
To cancel or reschedule your appointment, a 72-hour notice prior to the training is required; if done with less time, the. The session is canceled and the session is not refunded.
5. The guide accepts that only one face-to-face or virtual session can be rescheduled, in case more than one rescheduling is required. vez, la sesión se cancela y se deberá abonar nuevamente.
SALE OF GOODS
When placing an order, the customer accepts these Terms & Conditions, which form the sole agreement with WOW Dogtrainer Fenya.
CANCELLATION AND TERMINATION
1. Cancellation policy: preparing activities involves time and expenses, even in cases where they could not be attended.
The activity slots are fully booked, so we are forced to establish the following rules for reservation cancellations.
- Up to 72 hours before the activity: it can be canceled free of charge.
- Between 72 and 24 hours before the activity: 50% of the session amount will be charged
- For cancellations less than 24 hours before the activity: 100% of the class amount will be charged
2. A service will be considered canceled if more than 30 days have passed since the last training or consultation.
RESPONSIBILITY
1. WOW Dogtrainer Fenya will not be responsible in any case to the client for lack of time, effort, and work circumstances.
2. WOW Dogtrainer Fenya will not be responsible for any loss, injury, or liability applied to the client.
3. Guides and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet insurance or home insurance coverage for liability in the unlikely event of damage or injuries caused by their dog to property or a third party.
COMMUNICATION
1. WOW Dogtrainer Fenya's preferred method of communication will be through the Whatsapp application, it is important that the Client You will have to be aware of any text message notification, this to alert that the educator is close to the meeting point. to carry out the assessment or face-to-face session.
2. WOW Dogtrainer will answer Whatsapp messages according to the availability of practical session schedule. Inquiries or questions They can be done during face-to-face sessions or via WhatsApp (max 5 per week).
Copyright
1. All the material, both text and images included in the documents are property of WOW Dogtrainer Fenya.
PREVIOUS WARNINGS
1. Treatment plans, for the most part, will not succeed overnight. This requires a lot of patience. WOW Dogtrainer
Fenya, cannot guarantee that the treatment is 100% effective, since each animal is an individual case, nor is it possible to predict in the future if any issues may arise. Another issue as a result of the treatment. All programs are specific to a particular animal and should not be tested on any Another pet, only in the animal whose name appears in the information.
2. The ideal would be to carry out a weekly session so that the pet can assimilate the information. In case too much time elapses between one session and the following, the results will not be the same.
RESERVATIONS
1. If you need to cancel a training session, unless the dog trainer is notified within 72 hours, it will not be granted. no refund.
2. Owners will not be allowed to use any equipment in class unless the tutor is present and they have been given guidance on how safely use the equipment.
The use of the facilities is at your own risk.
4. The use (s) / own (s) / others come (n) to WOW Dogtrainer Fenya and with it they accept that all vaccines and deworming are up to date.
5. The guide is responsible for their dog at all times. WOW Dogtrainer Fenya cannot accept any responsibility towards you, your(s) dog(s) or any other person as a result of your dog(s) or otherwise. You must have appropriate third-party insurance.
6. It is recommended that your dog be insured against injuries. We cannot be held responsible for any injury that may occur.
7. Do not use the field in any professional capacity, it is for personal use only.
8. Use appropriate footwear and make sure the parking area is uneven and may be wet or slippery. The field itself is irregular and could become slippery in extreme weather conditions.
9. Children must be accompanied by a responsible adult and supervised at all times while in the facilities.
It is recommended to keep the dog(s) on a leash during class.
Make sure to close the door of the fenced area before leaving. Make sure all doors are closed when leaving the facilities.
12. He will collect the waste from his dog in the bin for plastic-free feces.
13. It will also try to take away all the toys once used, especially be careful when removing broken toys.
All dogs must be supervised at all times.
15. If the dog, or any dog living in the same household, shows any health problem (cough, diarrhea, vomiting, general lethargy, etc.), It will cancel the session. The field is used by many different dogs, some with weakened immune systems.
Please let us know if your dog is in heat.
17. Please note that all training equipment could be used under the supervision of the dog trainer.
18. We reserve the right to ask you to leave the premises and end your session or lose any future booking if we consider who has mistreated a dog while using the facilities.
19. Each session starts on time and lasts 1 hour. Users agree to arrive early and leave the site promptly at End of your session to reduce the possibility of overlap with the next user.
If you are allowed to bring food to the field, but you must make sure that all garbage or waste is taken with you.
21. All reservations are made in advance and sessions are subject to availability.
